Supply Management Services University Stores

FAQ’s

University Stores Hours of Operation:

Orders can be placed through the University Stores Online Ordering Catalog 24 hours a day, 7 days a week. For emergency orders or in-person pick-up, please call 335-3782.

The University Stores Dairy Road location is closed to in-person shopping.

Click on an item for more information:

How do I order items from University Stores?

Orders can be placed through our online ordering system. To purchase items you must also input a University Stores requisition number associated with a Workday worktag.

I don’t have a University Stores account number. How do I set one up?

University Stores will assign an account number based on an active Workday worktag. This initial setup must be done by an individual with signature authority on the worktag. For all account questions contact us at e-mail fs.accounting@wsu.edu.

WHO DO I CONTACT ABOUT UNIVERSITY STORES CHARGES OR INTERNAL SERVICE DELIVERY CHARGES?

Contact fs.accounting@wsu.edu regarding all billing related questions.

I CAN’T FIND THE ITEMS I USED TO BUY ON THE UNIVERSITY STORES WEBSITE, WHERE DID THEY GO?

University Stores has significantly reduced in-stock inventory items to primarily chemicals, gases, alcohol, liquid nitrogen, dry ice, bio-hazard boxes, and copier paper. If items are no longer in our on-line catalog, you may now acquire them directly from vendors on State contracts. Contact information to set up an account:

VWR:
Monica Brown
Senior Sales Representative
VWR, part of Avantor
m 503 523 8677
monica.brown@avantorsciences.com |
https://us.vwr.com

Fisher Scientific:
Angela Young
Sales Representative- Fisher Scientific
Thermo Fisher Scientific
14302 24th Street East | Suite B | Sumner, WA 98390
Mobile: 509-318-3686
Customer service: 1-800-766-7000
Angela.young2@thermofisher.com | www.fishersci.com

I CAN’T FIND WHAT I’M LOOKING FOR ON YOUR WEBSITE. CAN YOU SPECIAL ORDER IT?

We only provide special orders service for gases and gas related items like regulators, fittings, carts, and supports. Please work directly with the vendor for special orders in all other instances.

I placed an order today, when will I receive it?

All stock orders placed on-line will usually be delivered the next day (during the work week). If you have an emergency need for liquid nitrogen or dry ice, once the order is placed, call 509-335-3782 to make an appointment for in-person pick-up. Gases and chemicals are typically delivered on Tuesdays and Thursdays only.

ALL ITEMS ARE DELIVERED FREE OF CHARGE

How do I buy alcohol?

Alcohol can be purchased on-line by the appropriate funding authority. University Stores will deliver alcohol purchases directly to your building.

Where is the Chemical Stores building?

The chemical stores building is no longer available for in-person customer service. All chemical stores purchases must be made using the online ordering system and will be delivered directly. In-person pick up at the U-Stores warehouse building on Dairy Road may be arranged by calling 509-335-3782.

Are there shipping charges to ship u-stores purchases to other campuses and research centers?

Yes. See Estimated Shipping Costs for estimate charges. Any questions can be directed to 509-335-5575.